[sllug-members]: Bad UTOPIA news - let's do something about it

[warrenw at xmission.com]

Quoting Steve <smorrey at gmail.com>:

> According to the sales guy it was about 2 months (7 weeks actually)
> out before service can be fulfilled.
> Thats been pretty much the only reason I haven't been out and about
> spreading the word.  7 weeks is a heck of a long time to wait for
> service.

This doesn't make sense to me.  The standard time to install is 5  
days.  I've never seen a backlog longer than 10.  I suspect they were  
looking at proposed release schedules rather than actual installation  
dates.

> In fact until Monday I had no idea that Xmission could upgrade my
> speed to 50MBs and 500GB for only $50 per month.
> I jumped on that the second I heard about it!
> You folks at Xmission need to let your existing customers know about
> this new offer, I'ld bet my last dollar that you'ld have a 100%
> upgrade rate.

There is complicated reason for this.  The short version is, we've  
been asked not to advertise it by UTOPIA until RUS funding is back on  
track, mostly because they are concerned that the current skeleton  
crew wouldn't be able to handle the demand.

And we haven't directly marketed to existing users for an upgrade yet  
because we're still in soft launch and closely watching the impact the  
speed boost has on our network.  Selling a DS3 for $50 is a hell of a  
tricky prospect.


Warren S. N. Woodward
Director, Broadband Services
XMission Internet
warrenw at xmission.com
(801) 303-0819
(877) XMISSION  ext 119