[sllug-members]: Bad UTOPIA news - let's do something about it

[Steve]

Is part of the reason for lack of advertising maybe just the current
backlog of orders?
I called Xmission a few months ago when I was planning to move, from
my home which has Utopia to a new home also in a built-out area which
did not already have Utopia installed at the house, to see how long it
would take.
According to the sales guy it was about 2 months (7 weeks actually)
out before service can be fulfilled.
Thats been pretty much the only reason I haven't been out and about
spreading the word.  7 weeks is a heck of a long time to wait for
service.

On the flipside, I have noticed that MStar is marketing this alot lately.
In fact until Monday I had no idea that Xmission could upgrade my
speed to 50MBs and 500GB for only $50 per month.
I jumped on that the second I heard about it!
You folks at Xmission need to let your existing customers know about
this new offer, I'ld bet my last dollar that you'ld have a 100%
upgrade rate.

Sincerely,
Steve (Longtime XMission over Utopia customer)
p.s. You guys have the very best customer service I have ever seen!
Keep up the good work!

>On Jan 3, 2008 2:22 PM,  <warrenw at xmission.com> wrote:
>
> I managed to wack a default setting in my mail client and accidentally
> posted from an unsubbed addy, so forgive the possible dupe post that
> may slip through later.
>
> Quoting Allen Schultz <allen.schultz at gmail.com>:
> > What kind of prices/speed is UTOPIA getting/giving?
>
> Our current basic residential service is 50 Mbps bidirectional and
> includes 500 GB of data for $50/mo.
>
> MStar is offering 50 Mbps with 100 GB for $40/mo.  I don't believe
> Nuvont has adopted the 50 Mbps service yet, and are still selling 15
> Mbps exclusively (also $40/mo).
>
> ATT pulled out a couple weeks ago.  Veracity is business service only.
>
> I think all residential VoIP service is floating around the Vonage
> price range, without the additional "taxes and fees" (which are
> neither taxes nor fees, for the most part).  I know our target price
> is $30 before promotions and bundling (which should be in public beta
> later this month).
>
> A number of the questions raised in this discussion are covered in the
> op-ed we have submitted to the Tribune in response to this week's
> publications.  If they are not accepted, I'd be happy to send it out
> here
>
> Quoting Adam Barrett <dragen at gmail.com>:
>
> > Give the guys at Xmission a call, let them know you are interested.
> > They will be able to tell you if your specific location is within
> > reach of Utopia's current installations.
>
> No need, UTOPIA is not in Salt Lake.  Rocky and the City Council
> killed it years ago.  The new mayor is more UTOPIA friendly, but it
> looks like the political discourse is shifting in such a way that I
> wouldn't expect them to jump on board anytime soon.
>
> >> On Jan 3, 2008 1:55 PM, Adam Barrett <dragen at gmail.com> wrote:
> >> > I should also mention there are other providers as well, mStar,
> >> > iProvo, Veracitycom.
>
> iProvo has nothing whatsoever to do with UTOPIA.  It is a completely
> different municipal fiber network owned and operated by the city of
> Provo.
>
>
>
> Warren S. N. Woodward
> Director, Broadband Services
> XMission Internet
> warrenw at xmission.com
> (801) 303-0819
> (877) XMISSION  ext 119
>
>
>
>
>
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