[sllug-members]: Comcast has problems

[Josh Coates]

>BTW, last month when I brought this up (dec 12 and dec 13) someone 
>mentioned they download 250 Gig a month.  That's what I was doing and 
>it's too much.  I "think" I need to upgrade to their business account 
>for the "unlimited use for a flat monthly fee" service again.  Still 
>investigating. 

good luck with your fight, but holy crap - downloading 250GB per month?
it's difficult for me to imagine a valid (or legal) rationale for consuming
so much bandwidth.

folks like you are a big reason why ISPs have to charge a bunch for the rest
of us.

-josh

From: sllug-members-bounces at sllug.org
[mailto:sllug-members-bounces at sllug.org] On Behalf Of Spute, Mark K @
CSW-SLC
Sent: Monday, January 22, 2007 9:51 AM
To: Salt Lake Linux Users Group Discussions
Subject: RE: [sllug-members]: Comcast has problems

Forget Gephart.  Get an attorney.  Sounds like breach of contract to me. 
"Unlimited use" means unlimited use.
-----Original Message-----
From: sllug-members-bounces at sllug.org
[mailto:sllug-members-bounces at sllug.org]On Behalf Of U235Sentinel
Sent: Monday, January 22, 2007 9:11 AM
To: sllug-members at sllug.org
Subject: [sllug-members]: Comcast has problems
Gentlemen, I've been booted by comcast for using too much bandwidth with my
"unlimited use for a flat monthly fee" service.

As of last Friday I've been searching for a resolution.  Customer Service
thinks I'm nuts because they don't know why I've been disconnected.  They
still "think" comcast provides unlimited use (which apparently isn't true
anymore).  I've been working with their management to find a common ground
to have the service turned back on again (since I have no other options for
broadband... period). 

They have a policy and abuse department which is calling the shots for the
company.  I won't get into a lot of details (yet) because this situation is
still in the air.  Basically I'm being told by the policy department they
are the final authority on the matter and I'm terminated for 12 months. 

I've pulled from archive.org their advertisement when I signed up and I
understand their TOS/AUP policies (printed out from work last Friday). 
Still it's hard to make someone behave a ceratin way when it's not mentioned
how they want you to behave.  It's like driving on the freeway without
posting speed limit signs or advertising it in the DMV manuals.  If the
Government told you simply "Don't drive fast" without telling you how fast
is fast, doesn't make sense to me. 

Anyway... I'll let you guys now how it goes.

BTW, last month when I brought this up (dec 12 and dec 13) someone mentioned
they download 250 Gig a month.  That's what I was doing and it's too much. 
I "think" I need to upgrade to their business account for the "unlimited use
for a flat monthly fee" service again.  Still investigating.  

Wish me luck guys.  I'm hoping I don't have to contact Gephart but we'll
see.