[sllug-members]: Comcast has problems

[Spute, Mark K at CSW-SLC]

Forget Gephart.  Get an attorney.  Sounds like breach of contract to me.  "Unlimited use" means unlimited use.

-----Original Message-----
From: sllug-members-bounces at sllug.org [mailto:sllug-members-bounces at sllug.org]On Behalf Of U235Sentinel
Sent: Monday, January 22, 2007 9:11 AM
To: sllug-members at sllug.org
Subject: [sllug-members]: Comcast has problems


Gentlemen, I've been booted by comcast for using too much bandwidth with my "unlimited use for a flat monthly fee" service.

As of last Friday I've been searching for a resolution.  Customer Service thinks I'm nuts because they don't know why I've been disconnected.  They still "think" comcast provides unlimited use (which apparently isn't true anymore).  I've been working with their management to find a common ground to have the service turned back on again (since I have no other options for broadband... period). 

They have a policy and abuse department which is calling the shots for the company.  I won't get into a lot of details (yet) because this situation is still in the air.  Basically I'm being told by the policy department they are the final authority on the matter and I'm terminated for 12 months. 

I've pulled from archive.org their advertisement when I signed up and I understand their TOS/AUP policies (printed out from work last Friday).  Still it's hard to make someone behave a ceratin way when it's not mentioned how they want you to behave.  It's like driving on the freeway without posting speed limit signs or advertising it in the DMV manuals.  If the Government told you simply "Don't drive fast" without telling you how fast is fast, doesn't make sense to me. 

Anyway... I'll let you guys now how it goes.

BTW, last month when I brought this up (dec 12 and dec 13) someone mentioned they download 250 Gig a month.  That's what I was doing and it's too much.  I "think" I need to upgrade to their business account for the "unlimited use for a flat monthly fee" service again.  Still investigating.  

Wish me luck guys.  I'm hoping I don't have to contact Gephart but we'll see.


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