[sllug-members]: Comcast has problems

[U235Sentinel]

Gentlemen, I've been booted by comcast for using too much bandwidth with my
"unlimited use for a flat monthly fee" service.

As of last Friday I've been searching for a resolution.  Customer Service
thinks I'm nuts because they don't know why I've been disconnected.  They
still "think" comcast provides unlimited use (which apparently isn't true
anymore).  I've been working with their management to find a common ground
to have the service turned back on again (since I have no other options for
broadband... period).

They have a policy and abuse department which is calling the shots for the
company.  I won't get into a lot of details (yet) because this situation is
still in the air.  Basically I'm being told by the policy department they
are the final authority on the matter and I'm terminated for 12 months.

I've pulled from archive.org their advertisement when I signed up and I
understand their TOS/AUP policies (printed out from work last Friday).
Still it's hard to make someone behave a ceratin way when it's not mentioned
how they want you to behave.  It's like driving on the freeway without
posting speed limit signs or advertising it in the DMV manuals.  If the
Government told you simply "Don't drive fast" without telling you how fast
is fast, doesn't make sense to me.

Anyway... I'll let you guys now how it goes.

BTW, last month when I brought this up (dec 12 and dec 13) someone mentioned
they download 250 Gig a month.  That's what I was doing and it's too much.
I "think" I need to upgrade to their business account for the "unlimited use
for a flat monthly fee" service again.  Still investigating.

Wish me luck guys.  I'm hoping I don't have to contact Gephart but we'll
see.
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