[sllug-members]: RE: IT Helpdesk Tracking System

[Lozen]

We use Cerberus Helpdesk  http://www.cerberusweb.com/

Lozen


From: sllug-members-request at sllug.org <sllug-members-request at sllug.org>
Date: Oct 6, 2006 12:00 PM
Subject: sllug-members Digest, Vol 26, Issue 1
To: sllug-members at sllug.org


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Today's Topics:

   1. IT Helpdesk Tracking System (Adam Fisher)
   2. Re: IT Helpdesk Tracking System (Chris Brown)
   3. Re: IT Helpdesk Tracking System (Cade Call)


----------------------------------------------------------------------

Message: 1
Date: Fri, 06 Oct 2006 11:33:27 -0600
From: "Adam Fisher" <fisherad at uvsc.edu>
Subject: [sllug-members]: IT Helpdesk Tracking System
To: <sllug-members at sllug.org>
Message-ID: <45263F14.0811.00B6.1 at uvsc.edu>
Content-Type: text/plain; charset=US-ASCII

We are looking at moving our current call logging system to Open Source.
 I have seen a couple options.  I am looking for any recommendations or
previous experiences with any systems.

Thanks,
Adam



------------------------------

Message: 2
Date: Fri, 06 Oct 2006 11:55:53 -0600
From: Chris Brown <sllug at vpxp.com>
Subject: Re: [sllug-members]: IT Helpdesk Tracking System
To: Salt Lake Linux Users Group Discussions <sllug-members at sllug.org>
Message-ID: <452698A9.7000402 at vpxp.com>
Content-Type: text/plain; charset=US-ASCII

We use OTRS (http://otrs.org). It works quite well and is exceptionally
flexible.

Chris Brown
Layer-4
VoIP Communications Solutions

Adam Fisher wrote:

>We are looking at moving our current call logging system to Open Source.
> I have seen a couple options.  I am looking for any recommendations or
>previous experiences with any systems.
>
>Thanks,
>Adam
>
>______________________________________________________________________
>See http://www.sllug.org/ for latest SLLUG news, information, links.
>Join SLLUG and other UT LUG members on irc.FreeNode.net channel #Utah
>sllug-members at sllug.org
>http://www.sllug.org/cgi-bin/mailman/listinfo/sllug-members
>
>


------------------------------

Message: 3
Date: Fri, 6 Oct 2006 12:12:19 -0600
From: Cade Call <cadec at linuxjunk.org>
Subject: Re: [sllug-members]: IT Helpdesk Tracking System
To: Salt Lake Linux Users Group Discussions <sllug-members at sllug.org>
Message-ID: <DE7C7ECA-3DCB-44DE-8E09-03F277FD72B8 at linuxjunk.org>
Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed

In the past I have used RT (http://bestpractical.com/rt/).

On Oct 6, 2006, at 11:33 AM, Adam Fisher wrote:

> We are looking at moving our current call logging system to Open
> Source.
>  I have seen a couple options.  I am looking for any
> recommendations or
> previous experiences with any systems.
>
> Thanks,
> Adam
>
> ______________________________________________________________________
> See http://www.sllug.org/ for latest SLLUG news, information, links.
> Join SLLUG and other UT LUG members on irc.FreeNode.net channel #Utah
> sllug-members at sllug.org
> http://www.sllug.org/cgi-bin/mailman/listinfo/sllug-members



------------------------------

______________________________________________________________________
See http://www.sllug.org/ for latest SLLUG news, information, links.
Join SLLUG and other UT LUG members on irc.FreeNode.net channel #Utah
sllug-members at sllug.org
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End of sllug-members Digest, Vol 26, Issue 1
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